Customer Experience Manager

About the Role:Are you passionate about customer services? Do you demonstrate efficient administration support and exceptional customer service for both internal and external customers?As a Senior Manager, you will assume responsibility to shape and optimise the end-to-end customer journey. Reporting directly to the head of Strategic Sales and Business Development, to effectively achieve business goals and fostering a customer-centric culture. If you're ready for a change and to make a positive impact through customer experience, we want to hear from you! Culture & Benefits:Permanent position- Full time hours Minimum 3 to 5 years experience in customer service management or a similar role Proficiency in CRM systems Intermediate skill in Microsoft Word and Excel Driver's License Duties & Responsibilities:Shaping and optimising the end-to-end customer journey Fostering a customer centric culture Monitor and improve experiences within customer interactions Develop and execute strategies to enhance customer loyalty Collaborate with IT and other stakeholders to customise the CRM platformSkills & Experience:Demonstrated ability to analyse problems, think critically and find practical solutions Effective time management and problem-solving abilities Prior experience keeping track of customer information when handling inquires and resolving complaints Being adaptable and open to change Clear and effective communication including ability to listen actively, understand inquires, and provide concise and helpful responses If you are looking for an opportunity to contribute to meaningful projects, we invite you to apply.Apply now and find out moreTo register your interest, please forward your current resume via the application link.For a confidential conversation, please contact our office:Email: ******: 08 8232 8008Follow us on:LinkedIn: www.linkedin.com/company/daviesstewart/Facebook: www.facebook.com/DaviesStewartRecruitment/#J-18808-Ljbffr