Customer Experience Manager

This is a Customer Experience Manager role with Streem based in Surry Hills, Australia Streem -- Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required. More About The Customer Experience Manager Role At Streem The purpose of the Customer Experience Manager is to manage retention and renewal activities, including but not limited to approaching customers, facilitating meetings, customer feedback sessions, preparing pricing and proposals, negotiating pricing. Role-Specific Duties Identifying and reporting of churn risks early and recommending intervention plans Maintain existing tracking tools to measure performance and customer lifecycle Support pricing recommendations and support tender preparation Develop customer insights and data to enhance current and future retention strategy Work closely with the Head of Customer Experience and their teams to implement and manage all customer retention initiatives and strategies (such as the Streem Strategic Reviews etc) Identifies and facilitates upsell and cross-sell opportunities during the customer renewal period that directly address known customer pain points. Foster strong relationships with key customer stakeholders to ensure customer satisfaction and loyalty. -- -- -- -- -- Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Streem team will be there to support your growth. ???? Please consider applying even if you don't meet 100% of what's outlined ???? Key Responsibilities Customer Advocacy and Feedback Account Retention and Expansion Key Strengths Negotiation Collaboration Decision Making Why Streem is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Streem not with Hatch. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone. #J-18808-Ljbffr