The Customer Experience Lead is responsible for implementing the customer experience strategy that drives a customer centric culture, puts the customer at the centre of our decision making and ensures high standards of customer experience across the organisation.
At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering; they are central to our mission, our impact, and to help us better serve our community. We know that having varied perspectives and lived experiences helps generate better ideas to enable a diverse, inclusive and connected community.
Darebin encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people of colour. We value people of all abilities and diversity of culture, faith, gender identity and sexual orientation. We welcome unique contributions and perspectives of all people to ensure our workforce is representative of the communities we work with and live in.
About Darebin City Council Located in Melbourne's northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.
About the Role The Customer Experience Lead will work closely with employees at all levels across Council and engage with external stakeholders, including our community. This position will ensure that customer experience, employee experience, and continuous improvement are at the forefront of the strategy. The incumbent is expected to:
Skills & Experience As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve. We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.
Benefits We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great, and a variety of generous paid and unpaid leave options.
How to Apply If this sounds like the right opportunity for you, please submit your application including a resume, and those who wish to address the Key Selection Criteria in the Position Description may do so in their cover letter. We're also happy to adjust our recruitment process to support your accessibility needs.
Contact Christine Walsh, Chief Transformation Officer on 0417 132 085 for a confidential discussion.
Applications close on 1 December 2024 at 11.30pm.
Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough 'Safety Screening' processes apply. To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment. Council requires all employees to be fully vaccinated against COVID-19 as outlined in the Staff Covid-19 Vaccination Policy.
Darebin City Council acknowledges the Wurundjeri people as the traditional owners and custodians of this land and pays respect to their Elders past and present.
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