WHO WE ARE? Scape's vision is to be the Earth's best living company. We are a leading provider of student accommodation in Australia, currently providing a home to 15,000 students and growing. We don't simply provide a bed and roof; we also offer a unique, amazing experience and a safe environment to help students make the most of their studies.
THE IDEAL CANDIDATE We are seeking passionate and inspired Customer Experience superstars to join a team of legends as they deliver high-quality service to Scape residents. This position offers an exciting and rewarding opportunity to ensure residents' stay at Scape is memorable.
Customer Experience team members are the first point of contact for our residents and visitors, responsible for providing exceptional customer service. They support residents throughout their stay with Scape, from check-in to check-out, ensuring they are safe, included, and able to make the most of their experience.
The role of Customer Experience requires:
Exceptional face-to-face customer service/operations experience.Strong written and verbal communication skills.Excellent organisational skills, with the ability to manage competing priorities without compromising accuracy and customer service.Computer literacy, with proficiency in Microsoft Office suite and experience with Accommodation or Customer Management Software.Exceptional customer service skills, including conflict resolution.PERKS & BENEFITS At Scape, we are all about creating and sharing good vibes. Below are some of the perks of joining our team:
A day off to celebrate your birthday.A recharge day (known affectionately as a Bueller Day).'Escapes' – stay at any of our buildings in any state for up to 5 nights free of charge.Referral bonuses.EAP, Sonder & Duress support.THE FINE PRINT At Scape, we honour and welcome the rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated. This is a great time to be joining a growing business that is willing and able to make a difference for our student residents, stakeholders, and the community as a whole.
Please note that we will review applications and contact candidates on a rolling basis. The earlier you apply for this opportunity, the better!
If you feel you would like to join our team, apply now with your CV and 1-page cover letter!
No agencies please.
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