About the role As a Customer Experience Designer, you will join a team of designers, dedicated to helping the business uncover what matters most for our customers in the products and services we deliver.
You'll be working closely with all areas of the business; from operations to billing and asset investments to design services that deliver value to our customers, end to end across the customer journey; and from front of line interactions to back-end processes that support best practice customer experience.
It's an exciting time in our Customer Experience team, as we tackle new challenges to meet the changing expectations of our customers and community.
We're helping the business to solve challenges that are pivotal to the delivery of our Customer Strategy; from prototyping ideas for how we keep customers informed of service disruptions to how we support customers experiencing financial hardship.
What the role will involve Plan and facilitate workshops to identify issues, solutions, and to synthesise requirements.Use human centred design frameworks and methodologies to uncover customer problems and insights.Establish and deliver service blueprints for key customer journeys and moments that matter, connecting customer interactions to processes with key measurements at each point.Design services and service features across both physical and digital channels to uplift customer experiences across some of our priority focus areas.Work with delivery teams to develop and test prototypes or pilot new approaches.Guide the implementation of success measures to ensure we're delivering on benefits as well as on our corporate objectives.About you Degree level qualification in relevant discipline.Proven ability to provide innovative solutions to business problems/processes that leverage technology and/or content to provide market differentiation, efficiency improvements, and better customer experience.Strong communication, stakeholder engagement, and influencing skills.Ability to drive results and take ownership.Customer focused and understands customer centricity approaches.Real benefits that matter Work flexibly alongside collaborators, innovators, thinkers, and doers to make a difference to lives all over WA.You'll get the opportunity to carve a career path as diverse as the different backgrounds, experiences, and perspectives of a team of more than 4000 solution seekers.Hybrid working between locations including Balcatta, Leederville, and home.Real flexibility with options to work from home and flexible work hours.Two well-being days each year to do whatever you need to feel good.Access to long service leave pro rata after 3 years of service.Generous co-contribution superannuation up to 13%.Purchase additional leave of up to 4 weeks.Sound like a match?
Apply today If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
Applications close Sunday 26th January 2025 As part of the recruitment process, you will be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance, and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date. Our commitment to a diverse and inclusive workplace: Diversity and inclusion are more than words.
They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disabilities, women, youth, LGBTQIA+ folks, and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disabilities to participate fully in all aspects of employment.
Applicants with disabilities who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at ****** or 9420 2000.
To read our diversity and inclusion statement, please visit our website.
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