About the Company Every day our people provide reliable and trusted water services for more than 1.8 million South Australians. Our work helps ensure this state is a sustainable and healthy place to work and live.
Our business supports our state's prosperity and is significant in both size and impact. With a commitment to being climate-ready, we are guided by environmental goals and practices that enable continued service delivery, not just for today's community, but for future generations.
For more than 165 years we have been delivering services for South Australians. Ongoing adaptation is necessary, and our people are encouraged to share and develop innovative solutions and fresh ideas.
In short, we make a positive different to the lives of South Australians and the communities they live in every day.
About the job As the Customer Experience Design & Delivery Lead, your key responsibility will be to lead the design, development, and delivery of customer experience initiatives in projects, research, and service design. You will use customer insights and feedback to guide your decision-making and ensure that our solutions deliver improved experiences for our customers.
In addition, your responsibilities will include: Lead the design, development, and delivery of Customer Experience improvement projects across all our channels Develop and manage project plans and delivery with a focus on customer experience Report outcomes from customer experience projects, including usability testing, research and insights, customer journey maps and service blueprints. Provide specialist human centred and universal design support across the business Your success in this role will come from: Formal qualifications in customer experience design / service design, process improvement, market research, UX, or equivalent experience Demonstrated ability to work autonomously and lead customer service improvement delivery projects Highly developed presentation and written skills and the ability to influence outcomes for customers Experience designing and delivering customer experience improvement programs in a large multidisciplinary organisation Further information can be found in the attached-PD-Customer Experience Design and Delivery Lead 2024.docx
If you are passionate about driving positive customer experiences and possess the skills and experience to lead impactful initiatives, we encourage you to apply for this role. Join SA Water and contribute to making a meaningful difference in the lives of our customers and communities statewide.
To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Tracy Rayan from the Talent Acquisition team
Applications close 4pm, 25 April 2024.
A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.
Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au
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