Job Type: Contract position | Full time position
Job Description Company: HBK Holdings Pty Ltd trading as McDonalds Chinchilla
Vacancy Address: 107 - 113 Chinchilla Street, QLD 4413
Job Industry: Hospitality
Occupation: Customer Experience Department Manager
Work Type: Full time - 38h/week
Salary: $74,000 plus superannuation.
Qualifications & Experience: Relevant AQF Diploma qualifications plus at least three years of experience in a managerial role within the fast food industry.
Position Description: Responsible for the management and maintenance of service initiatives, brand extensions, and Guest Experience team's responsibilities to contribute to restaurant success and coordinate guest experience activities. This includes coordinating point-of-purchase and merchandising execution to ensure proper elements are in place.
Tasks and Duties include (but are not limited to): Implement franchising procedures concerning customer relations and services provided. Identify changing needs of customers, employees, and systems for proposing innovative solutions at store level. Represent the organization at official occasions and liaise with McDonald's brand regarding customer service-related policies. Monitor inventory levels and purchases to stay within budget and ensure operational efficiency. Provide direction and feedback to team members and coach on correct food safety procedures. Assist Store General Manager with recruitment process and staff selection. Analyse inventory to meet specific customer profiling. Maintain records of stock levels and financial transactions. Organize store operations and allocate responsibilities while managing, motivating, and developing staff to provide customer services. Guide staff towards maximum performance. Identify training needs and assist with training programs to ensure service standards meet franchising requirements and customer expectations. Review employees to determine effective training tactics. Assist with mentoring and shadowing for staff development. Deal with customer complaints to maintain reputation. Inspect store areas and resolve issues. Plan and oversee in-store promotional events. Embrace and promote the McDonald's Open Door Policy. Build community relationships to enhance the McDonald's brand. Resolve negative situations for positive customer recovery. Recognize outstanding performance and coach accordingly. Coach on McDonald's Policies and Procedures with a customer service focus. Communicate complex ideas clearly and timely. Resolve team conflict constructively. Review customer feedback and initiate action plans. Drive exceptional customer experience. Analyse business performance on customer satisfaction and report to the Franchisee. Only fully qualified and experienced applicants will be considered.
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