Customer Experience Data Specialist - South Bank, QLDJob no: 524529
Brand: Marketing
Work type: Full time
Location: Queensland
Categories: Marketing, Web, Creative & UX
Your Responsibilities: Automate VoC reporting to provide visibility and action planningIdentify business needs for CX insights and find ways to generate these insightsDeliver ad hoc CX reports upon request to inform strategic or tactical decision-makingBe the business unit owner/representative (ie. CX CoE), for the data ecosystem required to drive our VoC and Competitor Intelligence programsWho you are: 5+ years in a data, data science and/or data analysis rolesExperience in building dashboards and automating reportsAbility and/or exposure to work within some/or all of the following environments:PowerBi, Artificial Intelligence, SQL, SSMS, Azure, QualtricsCulture: You will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd.
Our People: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disabilities.
Development: Individualised Learning & Development pathway options.
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more.
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more.
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within.
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym.
Mental Health: Support and Employee Assistance Program for staff and family.
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025).
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave.
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment.
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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