Market Research & Analysis (Marketing & Communications) Full time Are you a driven CX professional with a passion for uncovering meaningful insights that transform experiences? We are looking for a Customer Experience Specialist to play a strategic role in enhancing every aspect of the customer journey through data-driven research and analysis.
Key Responsibilities:Innovative Research: Develop and execute comprehensive research strategies using both qualitative and quantitative methods to understand our stakeholders' needs and motivations.Customer Insights: Conduct in-depth interviews, surveys, and usability tests to identify pain points and opportunities for enhancing the customer experience.Journey Mapping: Create detailed customer personas and journey maps, spotlighting critical insights, moments of delight, and areas for improvement.Feedback Integration: Implement a voice of customer approach to gather and analyze feedback across different customer segments and touchpoints.Collaborative Solutioning: Work closely with cross-functional teams to incorporate insights into product development, service design, and engagement strategies.Continuous Improvement: Stay up to date on CX best practices, industry trends, and innovative research methodologies to enhance our approach.Your Profile:Experience: 5+ years in customer experience or market research, with strong expertise in journey mapping, persona development, and feedback analysis.Skills: Proficiency in research tools like Qualtrics, SurveyMonkey, and Tableau, coupled with a meticulous approach to research design and reporting.Communication: Effective in presenting complex insights to diverse stakeholders in an engaging and visually compelling way.Adaptability: Agile in managing multiple priorities, with a commitment to delivering actionable insights that drive meaningful change.Interested? Apply now or contact Elizabeth on [email protected] or call .
As an equal opportunity employer, we are committed to building inclusive and respectful workplaces, strengthened by diversity and encourage applications from First Nations Peoples, all genders, those from culturally diverse backgrounds, LGBTIQA+ community and people with disability, of all ages and backgrounds. We strive to provide a barrier free and equitable recruitment experience. If you do require an adjustment during the recruitment process, please contact your consultant via the phone number or email above.
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