Market Research & Analysis (Marketing & Communications) Full time Are you a driven CX professional with a passion for uncovering meaningful insights that transform experiences? We are looking for a Customer Experience Specialist to play a strategic role in enhancing every aspect of the customer journey through data-driven research and analysis.
Key Responsibilities: Innovative Research: Develop and execute comprehensive research strategies using both qualitative and quantitative methods to understand our stakeholders' needs and motivations.Customer Insights: Conduct in-depth interviews, surveys, and usability tests to identify pain points and opportunities for enhancing the customer experience.Journey Mapping: Create detailed customer personas and journey maps, spotlighting critical insights, moments of delight, and areas for improvement.Feedback Integration: Implement a voice of customer approach to gather and analyze feedback across different customer segments and touchpoints.Collaborative Solutioning: Work closely with cross-functional teams to incorporate insights into product development, service design, and engagement strategies.Continuous Improvement: Stay up to date on CX best practices, industry trends, and innovative research methodologies to enhance our approach.Your Profile: Experience: 5+ years in customer experience or market research, with strong expertise in journey mapping, persona development, and feedback analysis.Skills: Proficiency in research tools like Qualtrics, SurveyMonkey, and Tableau, coupled with a meticulous approach to research design and reporting.Communication: Effective in presenting complex insights to diverse stakeholders in an engaging and visually compelling way.Adaptability: Agile in managing multiple priorities, with a commitment to delivering actionable insights that drive meaningful change.Interested? Apply now or contact Elizabeth on [email protected] or call 0432 398 128.
As an equal opportunity employer, we are committed to building inclusive and respectful workplaces, strengthened by diversity and encourage applications from First Nations Peoples, all genders, those from culturally diverse backgrounds, LGBTIQA+ community and people with disability, of all ages and backgrounds. We strive to provide a barrier free and equitable recruitment experience. If you do require an adjustment during the recruitment process, please contact your consultant via the phone number or email above.
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