Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century.
Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale.
Together, let's sail towards a brighter, more sustainable future with Maersk.
What we offer: This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high-paced environment.
You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized, and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society, and for each other.
The Position: The Customer Experience Consultant is responsible for owning/managing the customer experience of his/her customers by identifying issues proactively, building strong relationships with customers, and identifying solutions that benefit both Maersk and the customer.
Job Description: Customer's business acumen and ability to know what factors drive decision making.
Onboard customers and build strong and collaborative relationships with both established and new customers.
Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle by working closely with the customer as well as internal stakeholders.
Understanding of external factors impacting customer's supply chain & understanding their sense of urgency, service needs, drivers, and desires.
Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
Be fully responsible for customer satisfaction across Maersk product offering (own customers).
Lead digital adoption discussions with customers.
Cross-sell & upsell Logistics and Services products to customers.
Performance reviews with customers.
Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
Willingness to go the extra mile towards the customers & with a focus on providing solutions.
In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal/external stakeholders.
Job Requirements: Knowledge of shipping, supply chain, or logistics industry preferred.
Excellent stakeholder management, interpersonal, and communication skills.
Energetic, well-organized, and self-initiated.
Analytical and problem-solving skills.
Good process understanding & digital proficiency.
Ability to work under pressure keeping quality in focus.
Strong execution mindset.
Strong cost-conscious and optimization mindset.
#J-18808-Ljbffr
