Customer Experience Consultant - Ecommerce Fashion

About Us Blue Bungalow is a leading and innovative online fashion retailer, with its fast-growing HQ based in Bowen Hills.  We are creative, data-driven and always striving to achieve our goal of establishing Blue Bungalow as a leading women's fashion & lifestyle brand in Australia and all over the world. Over the last decade, Blue Bungalow has grown from a local summer fashion lifestyle brand to an established eCommerce business with a global presence, and a team of over 100 across our three operational locations - HQ, Fulfilment Centre & Retail Store. 
About the Role Our talented customer experience team is passionate about providing an exceptional experience for our customers through personalised communication and building a sense of community.  
Flexible hours: up to 20 hours p/week across Mon-Fri 7.30-5.30pm  Duties and responsibilities include:
Efficient and personalised response to a full range of customer enquiries via phone, email, live chat, social media DM's & comments   Providing our customers with styling advice and personalised shopping supportAbout You We are looking for a vibrant, customer-centric, fashion enthusiast who understands the value of delivering customer interactions that exceed expectations.   As a dedicated team player, you will thrive in our constantly evolving, fast-paced Head Office environment.   
To be a perfect fit for this role, you will have:
Previous experience working in a corporate customer service or contact centre environmentTech-savvy skills with competency in customer service software such as Freshdesk and GorgiasExcellent communication skills both over the phone and via email, as well as a desire to exceed customer expectations A love for styling and fashion developed through previous experience in fashion retail Why Work at Blue Bungalow?  At Blue Bungalow we celebrate women of all body shapes and sizes, encouraging them to feel beautiful and confident no matter their age. This is why we are committed to delivering an unmatched level of service that reflects our appreciation for each and every person who chooses our brand. You will be working with people who thrive in a supportive workplace that encourages curiosity, initiative, personal development and career progression. The culture at Blue Bungalow is fun, but not unprofessional, ever-changing, but not disorganised.  We move fast and need our team to move fast with us.