Customer Experience Centre (CEC) Operations Manager - Consumer - Adelaide and BrisbaneAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.About the roleGather and analyse customer experience centre data to uncover trends, areas for growth, and root causes of performance challenges.Creatively design and implement initiatives to enhance performance, guided by data insights, for agents, leaders, and teams both locally and globally.Seamlessly integrate a supportive coaching program into CEC operations, ensuring leaders are aligned and the team is thriving.Continuously monitor and refine initiatives to ensure their effectiveness, while nurturing skills and identifying growth opportunities within the CEC.Collaborate to design intuitive performance dashboards, embed training into daily routines, and align strategies with overarching business goals.About youSkilled in nurturing customer experience with over 5-7 years of leadership in similar environments.Passionate about fostering growth through designing and implementing performance improvement initiatives.Adept at interpreting complex information and crafting insightful, meaningful decisions.Proficient in utilizing technology, systems, and processes to enhance claims operations.Communicates with clarity and influence, effectively engaging stakeholders and senior management.Benefits and perksInclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!Adjustments and supportIf you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to ****** for a confidential conversation.
#J-18808-Ljbffr