Business/Systems Analysts (Information & Communication Technology)Government - State (Government & Defence)Jacana Energy Level 3 (Remuneration Package $118,175 - $143,627)Customer ExperienceOngoing vacancy in DarwinJacana Energy is on an exciting journey to provide renewable energy solutions in the Territory. We're a young business with a strong pedigree, committed to delivering outstanding service to more than 86,000 residential and commercial customers.As a Government-owned corporation we have a solid foundation on which to build, and a compelling future to provide products and services that Territorians want and value. We are the largest energy retailer in the NT and have a significant role to play in the Government's target of 50% renewable energy electricity consumption by 2030.Joining us will be an adventure. For starters you'll be in Darwin which is unlike anywhere else in the country with plenty of unique adventures on offer. The spirit of 'let's give it a go' embodied by the diverse community who call the NT home is reflected in our approach to business; we encourage new ideas; we support achievement and we're inspired by creativity. Working with us can take you from where you are now, to where you want to be.We're far more than just a retailer with some ambitiously innovative projects well underway. We have a fantastic company culture and a friendly, down-to-earth executive team. You'll never have to think about the cold or traffic ever again.You'll make an impact by:Mapping out the customer journey across various touchpoints to understand the overall customer experience and identify pain points or areas for improvementAnalysing customer data and feedback from various sources such as surveys, social media, customer support interactions, and other feedback channels to identify trends, patterns, and insights regarding customer experienceContinuously monitoring and evaluating customer feedback and performance metrics to identify areas for continuous improvement in the customer experience journey.What you will bring to the team :Minimum 5 years' experience implementing data-driven business analysis of process and systems using process mapping, gap analysis, data-driven solutions, and metrics to measure success.Knowledge of customer-focused continuous improvement principles and methodologies, such as customer journey mapping, service design, and customer-centricity.Strong analytical and critical thinking skills to identify root causes of customer issues and develop innovative solutions to improve the customer experience.Proficiency in data analysis tools and data visualisation tools to be able to interpret quantitative and qualitative data to derive meaningful insights and actionable recommendations.Next stepsIf you have what it takes and are looking for a challenging role in a fast-paced environment that is focussed on growth and delivering quality service - then APPLY now!Applications should consist of a one page summary sheet, resume / CV and copies of relevant qualifications.Don't provide your bank or credit card details when applying for jobs.Choose from thousands of courses delivered by leaders in education.#J-18808-Ljbffr
