Customer Experience Agent/Vehicle DetailerAt SIXT Australia, we're not just about car and truck rental; we're shaping the future of mobility with one of Australia's largest fleets of Electric Vehicles, leading the charge towards greener options. Owned by the NRMA Group, our purpose is simple: Go further. Together.We're on a constant journey of improvement, delivering what we proudly call 'SIXT star service' for a seamless and premium experience.Job DescriptionSIXT Australia is on the lookout for a Full Time Customer Experience Agent/Vehicle Detailer (38 hours per week) to join the team at Coffs Harbour.As a Customer Experience Agent/Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia's vehicle presentation standards.Your key responsibilities will include:Communicating with customers face-to-face, over the phone, and via emailOpening and closing rental agreementsSelling additional over-the-counter rental productsManaging reservations and organising fleetEnsuring vehicles are cleaned and presented to the correct standard, ready for the next customerInspecting and recording vehicle damageMaintaining a clean and safe working areaQualificationsFlexibility to work on a rotating roster during location trading hours, Monday to Sunday, including school holidays, weekends, and public holidaysExceptional customer service skills and/or experienceEnthusiastic and driven individual who strives to exceed targetsExcellent verbal and written communication skillsStrong attention to detail with a good work ethicExperience in vehicle detailing or cleaning (preferred but not essential)Full working rights in AustraliaAll successful applicants will be required to complete a National Criminal History Check and a pre-employment medical check, including drug and alcohol screening.Additional InformationAt SIXT Australia, we offer more than just discounts – though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including:$28.69 per hour (Award rate) + shift loadings + monthly incentivesTravel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more!Discounts on all NRMA insurance products including car, home & travelUniform provided"ME" day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar yearEmployee Referral Program where you may be eligible for a $2,000 referral bonus paymentAt SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives.If you're ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Join Team Orange today!
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