Customer Experience Advisor (Training into Renewable Energy) Job Type: Permanent Work Hours: Full Time Job Description Customer Experience Advisor (Training into Renewable Energy Systems)
Cardiff - Office Based
£26,000 - £28,000 + Training and Development + Career Progression + Opportunity to Enter Energy Market + Excellent Company Culture + Holidays + Pension + Huge Company Growth
Are you a customer/client-facing individual looking to branch into the renewable energy market, where you will be trained on a futureproof set of skills?
Do you want to work for an organisation committed to employee development, where you will be trained on technical aspects of the energy market such as EPCs, and gain career progression tailored to your own personal career goals?
The organisation is a leading energy efficiency specialist providing grant-funded energy-saving solutions to domestic properties.
They are expanding into the commercial market - providing B2B solutions, as well as expanding their sales team to provide private services.
With heavy government backing, they are in a huge period of growth and are looking to increase their headcount as such.
In this role, you will be providing vital assistance to ensure customers are receiving the best possible service.
From technical administration to delivering customer support, this is an incredibly varied role where you will gain invaluable experiences to develop your skill set.
This is an exciting opportunity to gain a lifelong set of skills within the futureproof energy market while being able to progress to your own personal career goals through a commitment to employee development.
The Role:
Management of inbound customer enquiries.
Project management - management of surveyor and engineer appointments.
Customer reviews and social media communication support.
The Candidate:
Proven experience in delivering an excellent service to customers.
Strong communication skills - with the ability to multitask and manage projects.
Willing to learn about technical aspects of domestic energy efficiency methods.
IT Literate - including Word, Excel and Outlook.
Looking to develop and progress personal career goals.
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