Customer Experience Administrator

Customer Experience AdministratorWhy work with Assurant?We work with the world's top brands to make smart devices simpler.Problems easier to solve.Wee from a variety of countries, cultures, and backgrounds, but we are united by our enduring values ofmon sense,mon decency, umon thinking, and umon results.So connect with us.Bring us your best work and your brightest ideas, and we'll bring you a place where you can thrive.When you join Assurant you will be part of amunity that cares.A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.Some of the benefits we offer to our team members are: Wellbeing programs - meditation, mindfulness Development programs & LinkedIn learning courses as well as study grants and support for higher education Mentoring programs Diversity panels and employee resource groups Cultural day off to celebrate what's important to you Volunteering opportunities to give back to a cause that is important to you What's the role about?We have a 12 month fixed term, part time, (4 days a week) entry level opportunity available suitable for a candidate who is wanting to learn and develop in a business, using their customer service skills!Reporting to the Services Lead you will be responsible for: Consistently delivering exceptional client service in a timely manner, aligned to service level industry standards.Provide accurate and timely responses to all queries as required, keeping clients and third party providers informed of progress or delays.Effectively resolve client enquiries orplaints by using initiative to achieve the best possible oue for Assurant and the client.Ensurepliance to all internal and external regulatory requirements.Contribute to the continuous improvement of the business by actively identifying opportunities to improve processes and/or procedures.Being able to work team environment by working collaboratively with others, sharing knowledge and skills to achieve team goals and objectives.