Customer Engineer - Darwin

About our client:Our client is a global technology company leading how the world connects, interacts, and transacts with business. The client's assisted and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, and telecom carriers in more than 100 countries.About You:You will have experience with POS, Self-checkouts, or a strong IT hardware background. You enjoy field service and can manage customer calls.Key Responsibilities:Diagnosing and repairing equipment, which may include ATMs, Self-checkout systems, POS Terminals, and Networking equipment.Parts management and organization.Continuous training online and face-to-face.Work autonomously in the field and office.Responding to all customer concerns or problems by resolving them or escalating them to the proper associate, team member, territory manager, or the Control Tower.Skills/Experience:Strong hardware skills and an understanding of what field service entails is a must.Previous experience with POS/Self-checkouts - installation/repair/maintenance would be ideal.Hands-on hardware and repair experience is a must.Good experience with troubleshooting is a must.Prior experience with touch screens, printers, cash drawers, and EFTPOS devices is good but not essential.Good mechanical aptitude and excellent customer service skills.Able to work autonomously, professionally, and be an excellent communicator.Strong customer service skills.Own vehicle and current driver's license.The flexibility to rotate working hours with other team members if required is critical.If you are looking for your next assignment, click on the APPLY NOW tab and send through an updated copy of your CV as well as a cover letter detailing recent experience immediately.
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