Posted: 08/11/2024
Closing Date: 07/12/2024
Salary: $59,536.00 - $59,536.00
Job Type: Permanent - Full Time
Location: Deer Park
Job Category: Customer Engagement Team
NeuroRehab Allied Health Network exists to empower people with a neurological condition to live life full of choice, inclusion and new possibilities. Our core values are - We're on your team, We Innovate, We are Enthusiastic and We Expand Horizons!
We are a respected, multi-disciplinary rehabilitation service catering to the unique needs of people with neurological conditions.
With a team of over 220, we provide the most comprehensive allied health services in our sector with innovative rehabilitation centres across Melbourne, Geelong, Hobart and Albury along with an extensive home visit and community-based service.
Culture We are a family-run business and have a super friendly team culture. Our highly supportive team members are linked in the desire to work collaboratively, respectfully, inclusively and enthusiastically.
We invest in the professional development and well-being of our team to ensure the best outcomes for our clients and team members.
What we would like to offer you: A fun, flexible, and supportive work culture is important to us at NeuroRehab, we have been certified as a Great Place To Work Australia by the international consulting group Great Places to Work and ranked as one of their Best Work Places in Australia for three years running. Health and well-being initiatives with our Employee Assistance Program. Supportive team environment to inspire your growth. Active Learning & Development programs. Regularly funded social events with the department team and NRAHN organisation. Permanent role with job security. Customer Engagement Officer role: The Customer Engagement Officer works efficiently and effectively to optimise services for new and current clients and supports therapy and allied health assistant team members with diary management and administration tasks.
The Customer Engagement Officer will report directly to the Customer Engagement Team 2IC and Customer Engagement Team Manager.
The position is available full-time with a hybrid work structure of 1 day in the office (in Deer Park) and 4 days working from home per week.
The successful applicant must be in our Deer Park clinic every Tuesday for a dedicated CET day.
The pay rate is based on the Health and Support Services Award 2020, Support services level 7 at $30.13/hr ($59,536.88pa). Key Responsibilities: Providing exceptional customer support and services to new client referrals Allocating clients to relevant allied health services Supporting therapy and allied health assistant team with diary management and admin tasks Skills & Experience Adaptability. Customer-focused. An understanding of the NDIS system. Clear communication style. Experience communicating with people with a disability. Exceptional interpersonal skills. Computer literacy. Great multi-tasker and organisational skills. 3 x COVID-19 vaccinations preferred. Diversity and Inclusion At NeuroRehab Allied Health Network, we strive for a culture of inclusivity and celebrate the diversity and diverse perspectives of our team members and community.
Applicants from all cultures and backgrounds, gender identities, physical abilities, religions, and sexual orientations are highly encouraged to apply for our roles.
We acknowledge the Traditional Custodians of the land, & pay our respects to Elders past, present & emerging.
*** Applications Close 7th December 2024 *** To display your communication skills be sure to submit a cover letter along with your resume.
For more information please visit our website at nrah.com.au
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