Customer Engagement Coordinator

The Customer Engagement Coordinator (CEC) is dedicated to supporting and managing the success of our members and customers experience at our facility. Through consistent communications across multiple platforms and channels, the CEC will help us keep our members engaged and on track to achieve their health and fitness goals.This exciting new role is a dream opportunity for a personable, energetic, motivated, and competent person passionate about fitness, people, social media, and communications.We are looking for motivated and outgoing people with strong verbal, interpersonal, and written communication skills. They need customer service experience and proficient knowledge of customer relationships, and an in-depth understanding of how we can help them achieve their goals.KEY TASKS:Member Sign Up SupportProspect pipeline through the enrollment process.Support member sales, renewals, and referrals.General administration work and customer service.Membership management – payments, cancellations, suspensions.New Member Management and OnboardingEnsure new members feel welcome and understand all services available to them.Develop new and improve existing materials, communications, automated workflows.Ensure goal-setting sessions occur and follow up by logging feedback in appropriate tracking docs/systems.Member Success / RetentionDevelop and improve member retention communications and automations.Create and manage effective member engagement campaigns and challenges.Plan, create, and coordinate regular communications like newsletters.Use text, email, or social media to keep members engaged and successful.Collect client testimonials and success stories.Plan, promote, and run member socials and offsite events.
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