Customer Enablement Specalist

"Lyrebird has completely changed the way I interact with my patients in so many positive ways.
"
Customer Service and Support Full-time Office | Melbourne, VIC, Australia Senior · A role for someone with advanced knowledge and skills.
May involve mentoring, leading others or specialisation.
Typically at least 5 years of experience.
About the RoleAt Lyrebird we're looking for a Customer Enablement Specialist to join our team.
About The JobThe Customer Enablement Specialist at Lyrebird Health drives customer activation and retention by creating scalable onboarding solutions, tailored training programs, and proactive education campaigns.
This role leverages user behaviour insights to optimise customer engagement.
What You'll Be Responsible ForAdvocate for customers by providing feedback to internal teams on how to better meet customer needs.Customer Query Handling: Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams.Implementation and Onboarding: Manage the timely setup and implementation of product/service to help customers meet their goals and drive product adoption.Skills You'll NeedWorks with others by being open, clear in communication, and listening to achieve goals.Verbal Communication: Speaks clearly to convey information effectively to a target audience.Problem Solving: Identifies problems and develops logical solutions that address the problems. #J-18808-Ljbffr