Customer Delivery Architect

Who are we?So you might ask, who's CreditorWatch?
Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products.
By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.
As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.
We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.
We saw significant growth in 2024 and that's not about to change.
We are expecting massive growth this year, scaling at pace, making this the perfect time to join CreditorWatch.
Our PurposeEmpower Australian businesses to trade confidently with their customers.
Our MissionWe aim to be number one in our industry by delivering unique data insights and innovative products.
Your Role & TeamWe are making waves within the Enterprise space and excited to launch a newly created role, Customer Delivery & Solution Architect.
The role is focused on supporting our Enterprise and Key Account customers and will be the technical lead representing CreditorWatch to these customers.
The Customer Delivery Architect is a critical customer-facing role that requires the instinctive ability to recognise gaps in customer capabilities and to translate them into business requirements and a delivery strategy.
The scope of the role includes delivering and implementing the solutions, as well as facilitating stabilisation and ongoing customer technical support.
This role reports directly to the Head of Enterprise Operations and is a full-time opportunity offering hybrid working conditions out of our Sydney CBD Office.
Some of your responsibilities include and are not limited to: Educate current and potential customers on the value proposition of CreditorWatch products & services in addressing their Credit & Payments risk assessment, API integration, Data & Analytics needs to achieve organisational goals.Engage with customers to understand their credit risk management challenges and objectives.
Build opportunities by identifying gaps in customers' capabilities and relating them to business and technical solutions.In partnership with Sales, Product & Engineering teams formulate and execute strategies to accelerate customer delivery outcomes.Participate in deep architectural discussions and design exercises to deliver world-class solutions to customers.Build deep relationships and act as trusted technology advisor with senior technical individuals within customer teams and enable them to be CreditorWatch advocates.Demonstrating our API capabilities to prospects and customers, responding to specific API and Data related technical queries they may come up at any stage during the entire customer life cycle, i.e.
from pre-sales to post go live.Collaborate with the sales team to develop and deliver compelling product demonstrations and presentations that showcase the features, functionality, and business benefits of our credit risk software solutions.Conduct technical discovery sessions to gather customer requirements and align them with our software capabilities.Create customised solution architecture proposals and technical documentation that address the specific needs of prospects and clients.Collaborate with the product development and engineering teams to provide feedback, identify enhancements, and contribute to the ongoing improvement of our credit risk software solutions.Our ideal candidateIdeally, you'll have 8-10 years experience in a customer facing Solution Architect role or in a similar customer facing technical role in the SaaS industry, preferably within the FinTech sector.Ability to be a trusted advisor to influence, encourage confidence and build deep and enduring relationships with key executives who influence or make business decisions.Strong technical knowledge and understanding of credit risk management, financial systems, or related fields.Proficiency in presenting complex technical concepts in a clear and concise manner to both technical and non-technical audiences.A deep understanding of cloud-based solutions, API, Data and integration technologies, and sound knowledge of Security and Compliance.Hands-on experience leading the design, development and deployment of FinTech software at scale.
Knowledge in technology lifecycle processes (PMLC, SDLC, agile, waterfall, etc.
)Ability to understand technical issues and nuances.
Triage trouble shoot and problem solve in partnership with Product & Engineering teams.Excellent leadership, interpersonal and communication skills.
Builds relationships and collaborates effectively with internal teams, prospects, and clients.Ability to work optimally with others through conflicting pressures and priorities while resolving complex issues.Strong problem-solving and analytical skills, with the ability to understand customer requirements and translate them into technical solutions.More than just work? Keep Active –All employees get a Fitness First Platinum gym membership.
? Daily Fuel –Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you!
? Wellness Days –Receive an additional day off each month.
Whether you're pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work.
? Monthly Massages –We offer monthly in-house massages to soothe those sore spots and tight knots.
Poor posture?
Stressful week?
We get it.
Bonus Shares –We offer our dedicated employees' performance-based bonuses.
Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.
Fun Activities –We love escaping the workplace to do fun stuff.
Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah… we own a boat) – these monthly team building activities will keep you feeling valued and connected.
? Legal Services –Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more.
We make life easier for you, saving you time, money and unnecessary headaches.
Our Values? The 1%'ers add up –Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.
We are dependable and trustworthy –Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.
We are committed to growth –Our success comes from our ability to grow and adapt; both collectively and individually.
We set the bar high to ensure we continue to innovate and exceed expectations.
We are dedicated to the development of our business and our people.
Our people make the difference –Just as we help small businesses think big, we help our employees achieve their aspirations.
We provide our people with challenges and opportunities, supporting them to live their best lives.
Recruitment Process – We like to keep it simple! Phone Screening –A deep dive into the company, role and experience required, including a thorough review of your match to the role – let's get to know each other and ensure the opportunity is a match!Hiring Manager Meeting –This is an opportunity to showcase why your background and skill set aligns to the role and ask questions – be as curious as you want!Functional Meeting –Let's get technical.
Here you'll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations.Values Meeting –We'd love to hear why CreditorWatch and see how you'd fit into our world.We are committed to youWe offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.
We are an equal opportunity employer and committed to excellence through diversity.
We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

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