Administrative Assistants (Administration & Office Support)
Full time
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WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia.
At WesTrac our primary focus is our people.
We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes. About the role Reporting to the Area Manager, the customer coordinator role will act as a support function for the New Machines Mining unit supervisors.
You will be accountable for managing the department's work in progress (WIP), with proactive reporting to meet budgeted monthly sales targets.
This role will be on a 5/2 roster working 10-hour days based in our Guildford Branch.
Responsibilities in the role. Identifying scopes of work from fitting orders and providing accurate quotations for known scopes of workOn acceptance of a customer purchase order, the customer coordinator will open the work order and create the work packReviewing the work order against the fitting orderCustomer-specific agreement before presenting a proforma invoice to the customer representativeThe role completes invoicing and warranty claim processingPromote continuous improvement and the utilisation of Caterpillar Production System (CPS) within the store teamSystems knowledge for the role [DBS, Concur, SAP, Caterpillar Web Security (CWS), IDS, Foundry and Service Information Systems (SIS)]Location: South Guildford
Hours: 5 days, 2 off and every thirteenth Saturday10-hour days
Qualifications, Skills and experience for this position. Trade plus 3 years experience in a similar industry OR minimum 3 years in a similar role in a related industry.Demonstrated highly developed communication skills (interpersonal, written and verbal) with an understanding as to the importance of effective stakeholder managementExcellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordinglyAdvanced stakeholder engagement skills with the ability to establish and maintain successful working relationshipsDemonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputesAbility to work successfully within a team and autonomouslyDemonstrated financial acumenPrevious experience within a customer service or service operations roleDemonstrated mechanical or equipment aptitude with the ability to interpret technical informationWhat we offer: • Opportunity to earn referral bonus as part of our Recommend and Spend program
• Job security with a consistent pipeline of work
• Unrivalled training and development via The WesTrac Institute
• Family-friendly and flexible workplaces
• Fantastic team environment and inclusive work culture
• Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
• Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
If you are interested in taking your career to the next level with WesTrac click the 'Apply' button today! WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce.
We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.
WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality"
WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships.
Operating in NSW, ACT and WA, WesTrac supply equipment solutions to thousands of customers across the mining, construction, transport, forestry, agriculture and power generation industries.
At WesTrac our primary focus is our people.
We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.
WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships.
Operating in NSW, ACT and WA, WesTrac supply equipment solutions to thousands of customers across the mining, construction, transport, forestry, agriculture and power generation industries.
At WesTrac our primary focus is our people.
We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.
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