You'll feel challenged and fulfilled because your work impacts our community and the success of our region's sustainable growth.
Position Title: Customer Contact Officer
Location: Sunshine Coast
Type: Casual
Salary: $45.73 (inclusive of casual loading)
Vacancy No: 5533
Why work with us?
At Council, we're proud of our region.
We collaborate with the community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast.
If you love it here as much as we do, and you want to shape our region for the future – you'll want to join our team!
The Customer Response team delivers customer-focused information and activities that keep the community informed, positively enhance council's reputation, clarify Council's role in the community, and celebrate community life.
Role Overview:
As a Customer Contact Officer, you will provide an excellent customer experience at the first point of contact for internal and external customers seeking advice, assistance, or information regarding Council.
Our officers follow a rotational roster, working any five out of seven days per week, including Saturdays, between 7:30 am to 6:00 pm, in accordance with the QLD Local Government Industry (Stream A) Award.
About You:
You will provide accurate and timely information and advice to customers regarding Council operations, by telephone, in person, email, and online communications as required.
You will role model customer-focused behaviour by working effectively as a member of the Customer Contact team to ensure the provision of quality customer service while maintaining confidentiality of customer information.
You will manage service requests effectively and efficiently, including complaints, compliments, general enquiries, and transactions, making decisions in accordance with Council policies, procedures, and guidelines.
Minimum Requirements:
Previous relevant experience with demonstrated communication and strong customer service skills.
Strong time management skills and attention to detail.
Ability to resolve problems and follow tasks through to completion accurately and on time.
Demonstrated ability to work well with others in a team environment.
Current "C" Class driver's license and flexibility to work from various customer contact locations.
Our Culture & Employee Benefits:
Wellbeing: We offer initiatives such as discounted health-related memberships, fitness passport, employee assistance program, and development opportunities.
Extras: Generous Superannuation contributions (12% from Council in addition to your 6% contribution).
Support for career advancement with regular check-ins, focused development conversations, and opportunities for professional growth.
How to Apply:
Your written application should include:
A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile.
A current resume or curriculum vitae.
Once you have these two documents ready, click 'Apply Now' and follow the prompts to complete your application.
Further Information:
Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.
If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team at
At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion, and sexual orientation.
To deliver the best service to our region, we want a workforce that reflects the diverse community that we serve.
Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.
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