Customer Consultant Contract - Busselton & Margaret River

Want to make a real difference to customers lives and help achieve their goals?Be part of the Brilliant Orange culture; we bring empathy and a human approachAccess to first class learning and development pathwaysOur Margaret River and Busselton Bankwest branch is looking for a customer service professional to join our multi-channel team on a 3 month fixed term contract, working full time hours.The roster will be 8.30am - 5.15pm Monday to Friday. Do work that matters As a Customer Consultant you will be the first point of contact within our Bankwest branches, and will be looked upon as a "solutions experts". During your time in the role you will have an opportunity to impact the customer experience by holding meaningful needs based conversations and providing outcomes that will improve the financial wellbeing of our customers and communities. Day to day you will be responsible for: Holding needs based conversations with our customers, building genuine long-lasting relationships in person and over the phone.Providing efficient, accurate and quality solutions across all customer segmentsResolving customer queries and complaints in a timely and professional manner, at first point wherever possible.Keeping up to date on Bankwest products and assisting customers with products such as personal loans, credit cards and savings accounts We're interested in hearing from people who have: Experience in a customer service role where you have built rapport and supported customers to achieve their goalsExcellent active listening skillsConfidence when speaking to customers in person and over the phoneCuriosity and willingness embrace new challenges and learn new skillsA passion and sense of enthusiasm for providing brilliant customer service You can be you Our fluid workforce opens up opportunities to develop your career in many different avenues within the bank whilst living in the regional community you love.Don't wait, apply today!