Northern Territory Government
JOB DESCRIPTION Job Title: Customer Connections Officer
Classification: Technical Coordinator
Position No.: 13841
Job Type: Full time
Duration: Ongoing
Business Unit: Power Services
Location: Alice Springs
Reports to: Manager Distribution Development
Reports to P/No.: 13449
Power and Water values diversity. Power and Water encourages people from all diversity groups to apply for vacancies.
Inclusion and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer.
For more information about applying for this position and the merit process, click here.
Applications must include a one-page summary about you, a detailed resume and copies of all relevant tertiary qualifications listed in your application.
PRIMARY OBJECTIVE: Manage a centre of excellence for customer related connections and coordinate with electrical installers, retailers, consultants and Power and Water work groups to ensure customers' new electrical connections and upgraded connections are completed within nominated timeframes and in line with electricity supply industry codes.
KEY RESPONSIBILITIES: Coordinate and schedule customer connections including Point of Entry, Notices of Intentions, Certificates of Compliance, Low Voltage Service Connection Non Compliance Reports, Notices of Improvements, NBN installations on Power and Water Assets, associated paperwork for electricity load supply installations and Rooftop Solar Photovoltaic (PV) applications.Work with Power and Water personnel to determine suitable points of supply/metering requirements for requested Negotiated Connection applications.Coordinate connection applications for basic and unmetered connection applications.Carry out final audits on customer's electrical installations for residential and development power clearance compliance.Coordinate with installers and Power and Water work groups to ensure all works are completed within required AER timeframes.Work with installers, retailers and Power and Water work groups to provide advice and clarification to customers regarding all customer connection progress.Support field based crews by coordinating the Isolation of services to allow the safe installation of meters by Power and Water field crews, in-line with Power and Water's metering manual.Support field based crews by coordinating the connection of basic service connections between the customer, electricians and Power and Water field crews.Interpret, review and approve electrical connection design drawings to ensure compliance with the NT NER, AS 3000, AS4777, Power and Water standards and relevant legislation.SELECTION CRITERIA: Essential: An AQF certificate III or equivalent skills, knowledge and experience in Electrical Engineering.NT Electrical License.Class C or equivalent Driver License.Demonstrated knowledge of customer's electrical installation compliance.Highly developed skills to interpret the NT NER Chapter 5A negotiated connection process, AS 3000, AS4777 compliance and electrical connection design.Highly developed skills in the Interpretation of schematic electrical connection design drawings and compliance with AS 3000 (Electrical wiring rules).Well-developed interpersonal and negotiation skills with the ability to communicate effectively with a diverse range of people.Knowledge of basic micro embedded generation connection technical requirement specifications.Desirable: Experience in aligning team goals and objectives with business plan initiatives.FURTHER INFORMATION: Contact Thanh Tang on for further information about the position.Information about Power and Water Corporation may be viewed at powerwater.com.au.The total remuneration package amounts published for this position include base salary, superannuation and annual leave loading and the value of an extra week's annual leave.Apply Online: Home/JobDetails?rtfId=310039
Vacancy Closes: 01/12/2024
Approved November 2024
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