About UsEnergy is changing, and the entire system is being remade, harnessing the sun and wind. At EnergyAustralia, our strategy is to make this transition simple for all our customers. We are all about empowering our employees to bring their whole selves to work. It's a fantastic time to join us as we continue to evolve and provide energy solutions for Australians now and into the future. 2025 is proving to be another exceptional year for EnergyAustralia, and we are excited about the prospect of growing our customer portfolio further, which will increase the number of consultant opportunities across our fun and vibrant call centres.We are on the lookout for enthusiastic, passionate Consultants to join our CUSTOMER CONNECTIONS teams in Geelong for early 2025!So, if you are curious about how your skills and experience can support the energy transition and are dedicated to delivering exceptional customer service, adding value to a team & achieving objectives, we would love for you to apply & register your interest for these 2025 opportunities.About the roleAs a consultant in our Customer Connections Team, you will:Complete a 6-week Training program (fully onsite Monday – Friday, 9am – 5pm for training period)Be responsible for end-to-end new connection management including paperwork validation, quoting and service order managementAssist with solar panel meter reconfigurationsManage meter abolishments, additions, and alterationsLiaise with & provide clarification to plumbers/electricians where requiredWhat we're looking forIf you believe in our purpose to lead and accelerate the clean energy transformation for all and going the extra mile to keep the customers happy, this could be the role for you! We're looking for strong customer service consultants with:The ability to work within a structured schedulePast experience in a team with KPI's/targetsConfidence in navigating multiple computer applicationsExperience in a call centre environment is highly regardedStrong attention to detailEnjoy working in a collaborative team environmentAbility to actively listen and clearly communicateManage high-volume calls in a fast-paced environmentAbility to follow compliance processes and proceduresEmbrace continuous learning and 1:1 coachingWhy UsAt EnergyAustralia, we are committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. As an employee, you can enjoy such benefits as:Discounts on your energy bills for you, your friends and familyAn internal mobility program where our employees' career development comes first.We offer 20 weeks paid parental leave that's completely gender-equal. We've removed the primary and secondary carer distinction to give everyone the same benefit.If you're ready to 'light the way' towards your next career move into the Energy sector, click the 'Apply' button & complete the online application form before Friday the 22nd of November. If you would like a confidential conversation, please email ******
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