Join Our Team: Customer Care Team Leader Are you a confident, enthusiastic, and passionate Team leader who is ready for your next career step; to deliver unforgettable customer experiences, this is the role for you!
Join a motivated and energetic team of industry professionals to support you on your journey of G.R.O.W.th. Join the Our Patch Group today!
Are you a confident, enthusiastic, and passionate leader ready to deliver unforgettable customer experiences? At School Plus, we're on a mission to create a place where every child can G.R.O.W. If you're driven by purpose and eager to guide impactful programs, we want you to join our journey as a Customer Care Team Leader!
Why School Plus? A Role That Matters: Be at the heart of supporting our families and school communities.
A Culture That Inspires: Our values—Grounded, Relationships, Ownership, and Wonder—guide everything we do, creating a magical environment where imagination and excellence thrive.
A Team That Supports You: We celebrate collaboration, professional growth, and recognition, making this a place where you'll feel valued and empowered to lead.
What You'll Love About This Role Flexibility with Purpose: Work 38 hours a week, Monday to Friday.
Competitive Rewards: Enjoy a well-above-award salary, and exclusive discounts for your family.
Tools for Success: Receive a mobile phone, laptop, and comprehensive induction to set you up for success.
Development That Inspires: Access paid professional development, internal training, and opportunities to make your mark.
A Personal Touch: Step into this role to offer hands-on support and bring your unique spark of Wonder every day.
Your Key Responsibilities: Lead the day-to-day operations of the team, providing guidance and support to team members. ensuring a high level of professional customer across our Customer Care Team supporting families with enrolments and accounts, via phone and email determining the nature of calls and providing appropriate response/assistance ensuring data integrity and customer privacy is maintained at all times overseeing service compliance activities for our programs managing any escalations or areas of concern / customer complains raised by the Customer Care Consultants data analysis and reporting recording and tracking all customer interactions on the customer register being a subject matter expert on XAP (booking system) coordinating the sending of any bulk communications to parents assisting with strategic planning initiatives completing any ad hoc administrative duties as required What We're Looking For: Previous experience in a customer service-based environment XAP experience would be highly regarded. Excellent customer resolution ability Excellent verbal and written communication skills including report writing. Solid administrational and MS Office competency have a strong work ethic, be self-motivated and the ability to work effectively both independently and within a team Ability to drive and increase a positive working culture. highly organised with strong analytical and negotiation capabilities a positive can-do attitude What Makes School Plus Special? Meaningful Recognition: Celebrate your successes with awards, bonuses, and programs designed to honor your contributions.
Family-Friendly Perks: Enjoy discounts for your children to attend our services.
Support When You Need It: Access our Employee Assistance Program for confidential guidance and support.
A Purposeful Mission: Be part of something bigger — creating a patch for every child to GROW, where their voices are heard, and their imaginations are celebrated.
Our Vision: A Place to G.R.O.W. At School Plus, we're grounded in mindfulness, fostering relationships with purpose, taking ownership with pride, and sparking wonder every day. We're looking for someone who shares this vision and is ready to help us build a brighter future for children, families, and communities.
Ready to make a difference? Join us as a School Plus Customer Care Team Leader and start your journey today! Apply now and be part of a team that's passionate about growth, wonder, and making a lasting impact.