Customer Care Support

Job Title: Customer Care Support Contract Type: Temporary 3 month contract
Hourly Rate: $35 per hour
About Our Client Our client is a significant player in the Utilities sector with over 3000 employees. The organisation is well-regarded for its commitment to providing quality service and places great value on the work of its Customer Service department.
Job Description Handle customer inquiries and complaints via phone and email.Ensure customer satisfaction and provide professional customer support.Keep records of customer interactions, transactions, comments, and complaints.Communicate and coordinate with colleagues as necessary.Provide feedback on the efficiency of the customer service process.Manage customer accounts and maintain digital records.Escalate complex issues to senior team members.Participate in training and development sessions to improve job performance.The Successful Applicant A successful Customer Care Support should have:
A background in customer service roles, ideally within the Utilities industry.Proficiency in relevant computer applications and platforms.The ability to remain professional and courteous under pressure.Excellent communication skills, both written and verbal.A proactive approach to problem-solving.High attention to detail and organisational skills.What's on Offer A competitive salary range of $35 per hour.An inclusive and supportive team environment.Opportunities for personal and professional development.Temporary role located in Sunshine.Join us on this exciting journey and be a part of a team that prides itself on delivering top-notch customer service. We encourage all interested candidates who meet the above criteria to apply today!

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