Customer Care Support

Temporary 3 month contract$35 per hourAbout Our ClientOur client is a significant player in the Utilities with over 3000 employees. The organisation is well-regarded for its commitment to providing quality service, and places great value on the work of its Customer Service department.Job DescriptionHandle customer inquiries and complaints via phone and emailEnsure customer satisfaction and provide professional customer supportKeep records of customer interactions, transactions, comments, and complaintsCommunicate and coordinate with colleagues, as necessaryProvide feedback on the efficiency of the customer service processManage customer accounts and maintain digital recordsEscalate complex issues to senior team membersParticipate in training and development sessions to improve job performanceThe Successful ApplicantA Successful Customer Care Support Should HaveA background in customer service roles, ideally within the Utilities industryProficiency in relevant computer applications and platformsThe ability to remain professional and courteous under pressureExcellent communication skills, both written and verbalA proactive approach to problem-solvingHigh attention to detail and organisational skillsWhat's on OfferA competitive salary range of $35 per hourAn inclusive and supportive team environmentOpportunities for personal and professional developmentTemporary role located in SunshineJoin us on this exciting journey and be a part of a team that prides itself on delivering top-notch customer service. We encourage all interested candidates, who meet the above criteria, to apply today!Contact: Nina WaringQuote job ref: JN-122024-6607161 #J-18808-Ljbffr