Customer Care Specialist - Work From Home

Job Description:

Cochlear Limited, a leading medical device company headquartered in Canberra, Australian Capital Territory, is seeking a Customer Care Specialist to join our team. This is a full-time, entry-level position that offers the opportunity to work from home.

Responsibilities:- Handle incoming customer inquiries via phone, email, and chat in a timely and professional manner- Provide product information, troubleshooting support, and assistance with order processing- Proactively identify customer needs and suggest appropriate solutions- Maintain accurate records of customer interactions and transactions- Collaborate with cross-functional teams to resolve complex customer issues- Meet or exceed performance targets for customer satisfaction, response times, and resolution rates- Continuously seek opportunities to improve processes and enhance the customer experience

Requirements:- High school diploma or equivalent- Excellent communication skills, both written and verbal- Strong problem-solving abilities and attention to detail- Proficiency in Microsoft Office and CRM software- Driven and energetic personality traits- Soft skills in negotiation and innovation- Ability to work independently and collaborate with a remote team- No previous experience required

Benefits:- Paid overtime- Travel and spending expenses- Company-provided equipment- Training and professional development opportunities- Competitive salary and benefits package

Working Environment:At Cochlear Limited, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to making a difference in the lives of our customers and delivering exceptional service at all times.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement:Cochlear Limited is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.