Customer Care SpecialistCommonwealth Bank of Australia, Sydney, Australia
You are a hard worker who's driven to make a difference for our customers.
We are a diverse and inclusive team.
Together we can create brilliant customer experiences.
Do Work that Matters As a Customer Service Representative within our contact centre, you'll be the friendly voice our customers hear when they contact us. You will assist customers in managing their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:
Concierge and welcome callsMissed payments and early-intervention collectionsSimple customer service enquiriesSee Yourself in our Team We currently have Casual positions available from September onwards with hours spanning across 7 days a week, from Monday to Sunday, 8am to 8pm. This is a hybrid position giving you the flexibility to work from home and the office.
We're Interested in hearing from people who Genuinely care about the experience of customersHave excellent communication skillsHave the ability to navigate new technology and computer systemsAre naturally curious, resilient, empathetic, and adaptableHave aspirations to grow their career with usHours and training To be considered for this role you must have the following availability:
Must be available for two weekday shifts per weekHybrid role: You must be available to work from the Redfern office, once a fortnight (more during training)Outside of this, we'll do our best to accommodate your work preferences & availabilityTraining will commence from the start date with all new starters undergoing mandatory training for 4 weeks, 15 hours per week (days & times will be confirmed at interview stage)Please note, we cannot provide any time off during the training periodThroughout your training, you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you'll have the opportunity to learn new skills and progress in your career.If this sounds like the role for you then we would love to hear from you. Apply today! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 02/08/2024
Job ID: REQ215670
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