Customer Care Specialist

This is a Customer Care Specialist role with one of the leading companies in AU right now -- Hnry -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Hnry Hnry takes the hassle out of being a self-employed individual by taking care of all the financial admin - everything from Invoicing and Payments through to Expenses and Taxes. We're taking a traditionally labour-intensive and stressful set of tasks, and automating them wherever we can, delivering great experiences and online tools for our users, and making their lives easier. Customers are at the heart of everything Hnry does and we are looking for a self-motivated Customer Care Specialists who can work effectively in a fast-paced environment, and help to support the rest of the team in continuing to deliver the exceptional level of customer experience our customers have come to expect. Our Customer Care Specialists are responsible for developing customer relationships that promote retention and loyalty, working closely with customers to ensure they are engaged, excited and satisfied with the service they receive, as well as canvassing customers on areas where we could improve. If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Hnry. Applying here is the first step in the hiring process for this role at Hnry. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.