Power the Future with us! SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 4000 employees, offices in 34 countries, and millions of products installed in over 133 countries.
Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.
By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.
What will you be doing? Customer support interface; admin, logistical, and general technical supportInterface and manage with Tier1-2 support resolving (escalated) issues and drive the proactive support casesReports and manages designated accountsOwns customer satisfaction with SEDG technologyAct as "lead" on all service matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.Host weekly service calls with key accountsPerform account service level analytics to help maintain service levels and align priorities and strategies.Resolve service escalations in the shortest amount of time and most efficiently and effectivelyDirectly escalate and act as a focal point to Support teams.Ensure company resources can deliver to customer requirements and follow through on commitments.Act as a customer service advocate to deliver the required results.Ensure that all service levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc….Responsible for building service relationships at the customer site Requirements: 2+ years of experience in a technical support role preferably from the Solar industryExperience with customer relations (call center or inside accounts management)Experience with CRM systems and general software toolsStrong communication skillsCustomer focusedPersuasivenessFlexibilityHigh level of problem-solvingSolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance. Country: Australia
City: Melbourne
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