We are looking for a Customer Care Specialist
28th June, 2024 About Us:
At 13CABS, we're not just a transportation company; we're a driving force in providing seamless and reliable taxi services to customers across our states. As a customer service specialist, you'll be at the heart of our operation, connecting passengers with their rides and ensuring their journeys are smooth and stress-free. Training is provided.
You will be part of a team dedicated to providing excellent customer service. As a Customer Care Specialist, you will be responsible for the quality control of customer feedback, handling and resolving customer complaints, promoting product awareness, and contributing to the overall success of our brand.
About your role: Quality control customer complaints including complex service issuesAnswer all customer queries via phone, web and social media in a helpful and professional mannerCreate and promote product awareness by proactively identifying opportunities for a better product-fitAssist in the development and improvement of Customer Care systems and proceduresLiaise with other departments to ensure flow-on of information and knowledge regarding new systems, processes and initiativesContribute to achieving a positive and innovative organisational cultureAssist as required in the Contact Centre with calls and other duties 28th June, 2024 About Us:
At 13CABS, we're not just a transportation company; we're a driving force in providing seamless and reliable taxi services to customers across our states. As a customer service specialist, you'll be at the heart of our operation, connecting passengers with their rides and ensuring their journeys are smooth and stress-free. Training is provided.
You will be part of a team dedicated to providing excellent customer service. As a Customer Care Specialist, you will be responsible for the quality control of customer feedback, handling and resolving customer complaints, promoting product awareness, and contributing to the overall success of our brand.
About your role: Quality control customer complaints including complex service issuesAnswer all customer queries via phone, web and social media in a helpful and professional mannerCreate and promote product awareness by proactively identifying opportunities for a better product-fitAssist in the development and improvement of Customer Care systems and proceduresLiaise with other departments to ensure flow-on of information and knowledge regarding new systems, processes and initiativesContribute to achieving a positive and innovative organisational cultureAssist as required in the Contact Centre with calls and other dutiesAbout you:Contact centre (inbound & outbound) experience is highly regarded preferably within Complaints or Customer Care Strong interpersonal skills including active listening and questioning skills, excellent written and verbal communicationAbility to work autonomously & within a teamTime management skills and the ability to prioritise workload in a time-critical environmentProblem-solving and conflict resolution skillsDisplay high levels of empathyA friendly, responsible and positive dispositionAbility to exercise initiative, discretion and judgementInterested?
Click the "Apply" button to submit your application with an up-to-date resume.Apply For Job
#J-18808-Ljbffr
