Experienced Customer Care Specialist opportunity in the medical / healthcare industry working for Abacus dx and Big Green SurgicalImmediate start opportunity, fantastic work environment, and positive team cultureSuited to a fast learner who is customer-focused, with strong attention to detail and a positive attitudeBased on Brisbane's southside at Cannon Hill, with on-site parking providedABOUT THE OPPORTUNITYWe are seeking an experienced Customer Care team member to join us based in Brisbane at our Australian head office. You are a great team player who can also work autonomously with excellent verbal and written communication skills and have previous experience in dealing with internal and external customers. Abacus dx and Big Green Surgical operate in a fast-paced environment, where you will have the opportunity to build strong relationships with our repeat customers.
The role encompasses a variety of tasks, including data entry, liaising with customers and other team members, and problem-solving. As our customers are in the medical field, attention to detail is of paramount importance in this role.
DUTIES & RESPONSIBILITIESEntering and invoicing customer orders using ERP systemResponding to customer queries by phone and emailLiaising with the broader operations team, including purchasing and warehouse, to ensure customer needs are metLogging customer orders and invoice-related issues and assisting in problem-solving and resolutionPromoting great Customer Experience in all communicationsSKILLS & EXPERIENCEExperience with ERP and CRMs like Salesforce and Power BIStrong attention to detailExcellent communication skills, both written and verbalFriendly and professional phone mannerGood team player and a positive attitudePrevious experience in the health care sector or science qualificationWE OFFERImmediate startStrong corporate culture through our Delivering Value Responsibly program, focusing on employee safety, engagement, inclusivity, and environmental impactsAccess to our Employee Assistance ProgramOngoing training and developmentGreat public transport options around the officeOffice location close to cafes and other amenities and on-site parking availableAbacus dx is a leading distributor of medical diagnostic and life science products. Our success is attributed to our dedication in sourcing high-quality, specialist products and by providing the highest levels of sales, marketing, and technical support. We pride ourselves on our values: Engage, Empower, Enhance, Excel.
Big Green Surgical is a provider of specialised healthcare solutions across various surgical specialties throughout Australia and New Zealand. We represent 20 international suppliers of innovative products, supported by a caring and trusted team of industry professionals.
When applying please ensure you attach a detailed resume and tailored cover letter specifically addressing why you believe you are suitable for the role through the Seek website.
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