An exciting opportunity to join our Customer Care Team as a Service Associate is available.
The position is based at our Hidrive Canning Vale office. This role will take ownership and be the face of Service within our Customer Care Team. Do not underestimate the scope of what you will be able to get involved in - and the people you will be able to learn from. We work as a team to get stuff done!
About you You have an affinity for effective communication, attention to detail and conflict resolution. You also have a splendid work ethic and are committed to excellent customer service. You can coordinate and connect external and internal stakeholders. You are quality focused, with a keen eye for detail.
About the Role This role is integral for our Customer Care team. This customer-facing role will deal with providing Hidrive's customers with certainty as they manage CRM enquiries, objection handling, conflict resolution, problem solving and customer interaction excellence.
The successful candidate will be empathetic, solution-focused, organised and able to deal with difficult conversations under pressure.
This role requires you to be able to work both autonomously and in a team environment and duties are varied including:
• Excellent communication skills
• De-escalation of conflict/objections from customer interaction
• Handling incoming service enquiries via phone and web contact, liaising with customers to scope vehicle requirements and specifications, quotations
• CRM system management
• Coordination of vehicle receival and dispatch (working with third parties)
• Coordination with our internal manufacturing operation and finance teams for rescheduling of work and confirmation of prepayment receipts
• Holding yourself and the team accountable to prompt service on service enquiries
What we offer • Attractive remuneration on offer
• Inhouse product training provided
• Work within a fantastic team environment
About Hidrive Hidrive Group Pty Ltd is a 100% Australian owned company. Our business designs, manufactures and installs?Hidrive?Service Bodies and accessories for Light Commercial Vehicles. Hidrive?Service Bodies are known for their reliability and quality. We have a talented team with specialised knowledge of their market sector, servicing clients ranging from single operator businesses, SME's, Corporate Fleets, Federal, State and Local Government Departments. (Find out more at www.hidrive.com.au)
How to apply Submit your resume and please include a short cover letter to let us know what makes you a great candidate for this role - please include examples of moments where you have demonstrated excellent customer service.