This role involves providing exceptional customer service to clients, tenants, and potential customers, handling inquiries, resolving issues, and ensuring a positive experience. Responsibilities include responding to inquiries, providing property information, scheduling viewings, and resolving complaints. Additionally, building and maintaining strong relationships with clients, following up on services, and maintaining accurate records are key aspects of this position. Proficiency in Microsoft Office Suite and CRM software is required, as well as knowledge of the real estate market and property management. This role may involve working evenings and weekends, and requires excellent communication and problem-solving skills. A high school diploma or equivalent is required, and a Bachelor's degree in Business, Communications, or a related field is preferred. A minimum of 1-2 years of customer service experience is necessary, preferably in real estate or a related industry. Key skills include excellent communication, problem-solving, and attention to detail, as well as the ability to work in a fast-paced environment and handle multiple tasks simultaneously. The role may involve working in both an office environment and on-site at various properties. The ideal candidate will be able to provide a high level of customer service, work effectively in a team, and maintain accurate records. **Responsibilities:** Respond to customer inquiries via phone, email, chat, and in-person visits. Provide information about available properties, pricing, and services offered. Assist clients in scheduling property viewings and appointments with real estate agents. Address and resolve customer complaints and issues promptly. Coordinate with other departments, such as sales and property management, to resolve complex issues. Build and maintain strong relationships with clients and tenants. Follow up with customers after services have been rendered to ensure satisfaction. Maintain a database of client interactions and update records regularly. Assist in processing rental applications and lease agreements. Provide support to tenants regarding maintenance requests and other property-related concerns. Coordinate move-in and move-out processes, ensuring all customer needs are met. Provide potential clients with detailed information about the company's real estate offerings. Support the sales team by forwarding leads and assisting with follow-up communications. Assist with marketing efforts by promoting properties through various communication channels. Maintain accurate records of customer interactions, transactions, and feedback. Prepare regular reports on customer service activities and trends. Ensure compliance with company policies and procedures. Participate in ongoing training to stay updated on real estate trends, market conditions, and customer service techniques. Provide feedback on customer service processes and suggest improvements. **Qualifications:** Education: High school diploma or equivalent (Bachelor's degree in Business, Communications, or related field preferred). Experience: Minimum of 1-2 years of experience in customer service, preferably in real estate or a related industry. Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, attention to detail, ability to work in a fast-paced environment, and proficiency in Microsoft Office Suite and CRM software. Knowledge of real estate market and property management is a plus.