Customer Care Representative We are Strand. The unshakeable House of Fashion Travel , going places since 1927. We are doers; creators, innovators, and curators of new beginnings. Formerly known as Strandbags, we are Australia's leading handbag and luggage retailer with a fast-evolving network of 260+ stores – and this is only the beginning. Through innovation and a first-movers approach, we are shaping a global company that drives innovation and opportunities. Our unique team has a rich history of experiences that make up who we are today. We are a collective of experts who are constantly evolving, soaring out of our comfort zone, and have a thirst to engage and inspire people with the stories, initiatives, and direction that bring out the best in themselves and others. As a Customer Care Representative at Strand you will be an integral part of our customer-centric team. You'll play a crucial role in ensuring our customers receive the best service experience, resolving their inquiries and issues, and maintaining our high standards of satisfaction. What you will be doing! · Respond to customer inquiries via phone, email, and live chat in a professional and friendly manner. · Provide accurate and timely information about our products, services, and policies. · Assist customers with order placement, tracking, and returns, ensuring a seamless experience. · Resolve customer concerns and complaints efficiently, striving for first-contact resolution. · Collaborate with other departments to escalate and resolve complex issues. · Contribute to the development and improvement of customer service procedures and processes. We offer one day working from home, with the rest of the week working in the office with the team. What's in It for you! Fantastic Pyrmont location, brand new modern office Hybrid & Flexible Working Arrangements Career growth and investment in your development Flexible working policy Amazing culture Supportive leader 40% staff discount on all store products Birthday leave Enrolment in our company-wide Service Recognition Program Employee referral incentive scheme Access to a 24/7 Employee Assistance Program Who are you ? · Excellent communication skills, both written and verbal. · Strong problem-solving abilities and a customer-focused attitude. · Patience and empathy when dealing with customer issues. · Proven experience in a customer service or related role · Proficiency in using customer service software and CRM systems (experience in Gorgias is a plus). · Ability to work in a fast-paced environment and handle a high volume of customer inquiries. · Availability to work flexible hours, including weekends and holidays, is required. At STRAND we believe in putting people first. We work hard to ensure we are collaborative, humble and results-driven. We focus on being customer-obsessed so we can deliver the best product and experience at every customer touchpoint. #J-18808-Ljbffr
