Customer Care Representative - Work From Home

Job description:

Envato is seeking a motivated and adaptable Customer Care Representative to join our team on a part-time basis, working from home in Canberra, Australian Capital Territory. As an Associate Level employee, the ideal candidate will have at least 2 years of experience in a customer service role.

Responsibilities:
- Provide high-quality customer support via phone, email, and live chat platforms
- Resolve customer inquiries, issues, and complaints in a timely and professional manner
- Assist customers with account management, product inquiries, and technical support
- Collaborate with cross-functional teams to ensure customer satisfaction and retention
- Maintain accurate records of customer interactions and transactions
- Contribute to continuous improvement initiatives to enhance the customer experience

Requirements:
- Strong communication and interpersonal skills
- Adaptability to work in a fast-paced and dynamic environment
- Demonstrated leadership and cooperation skills
- Experience in a customer service or similar role for at least 2 years
- Ability to work independently and as part of a virtual team
- Proficiency with various technology platforms and tools

Personality traits: adaptable, hardworking
Soft skills: leadership, cooperation

Benefits:
- Employee discounts on Envato products
- Retirement plan options
- Paid overtime opportunities

Working environment:
As a Customer Care Representative at Envato, you will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality and contributing to a diverse and inclusive work culture.

Deadline to apply: July 12, 2024

Equal opportunity statement:
Envato is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.