Committed to people.
Committed to the future. Toshiba (Australia) Pty Limited is part of the globally operating Toshiba Tec Corporation, active in various high-tech industrial sectors.
We are a leading provider of information technology, operating across multiple industries.
Toshiba helps organisations transform the way they create, record, share, manage and display information.
We provide multi-function devices (MFDs) for document print, scan and copy.
Our MFDs enable organisations to efficiently manage documents, streamline workflows and automate business processes.
Toshiba understands the multifunction products are just the beginning.
That's why we leverage our leading-innovation technology with software and programs that help you increase efficiency and eliminate waste.
We help our customers save time and money, reduce waste, ensure compliance and minimise their environmental footprint.
To attract the best, we offer the following range of attractive company and wellbeing benefits:
Variety of paid leaves to support you - Birthday leave, Community Service leave, Corporate Social Responsibility leave and Emergency leaveFree annual flu vaccinationsNovated LeasingService AwardsLearning and Development programs including External Study AssistanceEmployee Referral Program - refer a friend and get $2000 (conditions apply)Access to discounted Private Health Insurance (HCF) plus $250 hospital excess reimbursementGreat discounts through corporate car programsFree on-site car parkChild care centre next to office, in the same premisesClose access to the major road arterials of East Link and the Monash FreewayOur culture We'll be offering a unique culture, one that enjoys the benefits of a large global technology corporation whilst concurrently having a strong commitment to our people.
We have a culture of respect, friendship and integrity from the top that transcends any corporate directive.
It's real, and it's what encourages people to enjoy every day over many years.
Our culture is our strength, we're a team of passionate team players who strive for the best outcome for our customers and our colleagues.
Diversity and Inclusion We value the variety of unique experiences, qualities and characteristics our people possess, and we share and learn from each other.
We are committed to working towards a diverse workforce and providing equal opportunities.
We strongly encourage Aboriginal and Torres Strait Islander candidates, those with special needs and those who identify with LGBTQIA+ to apply.
Job DescriptionOur opportunity We are seeking an enthusiastic and experienced Customer Care Representative to join our team.
The successful applicant will have excellent communication skills, and the ability to turn any problem into a win-win situation for our customers.
The position requires some level of technical knowledge, much of which can be learned on the job.
Existing staff will train the successful applicant in product knowledge and how to access the vast amount of data available but some prior experience in a Contact Centre or similar would be an advantage.
The role requires the ability to manage a steady flow of phone calls from customers.
Accuracy and good computer literacy is important to ensure our customer database is updated as each situation is handled.
Ideally you will be able to show a history of excellent communication skills and a capacity to build relationships.
You should be able to demonstrate a problem solver's aptitude and a desire to work as part of a small but passionate and supportive team.
Responsibilities include Handling a large volume of inbound calls in a timely manner.Responding to customer inquiries, clarifying information, researching/resolving issues, and providing information about products or services.Providing the highest level of customer satisfaction.Remote resolution of customer incidents – triage and resolution of minor and operator-related incidents.Information gathering – logging all inquiries accurately into the management tool.Validation – confirming contractual requirements, including cost advice.Using predefined scripts to handle different topics and ensure consistency.Processing and dispatching of toner orders.Service Level Management - maintaining and improving the quality and performance of services provided.Escalation – ensuring requests reach the correct resolver group.Desired Skills and ExperienceOther requirements Effective communication skills - written, listening, and verbal.Accurate information gathering and data entry skills.Incident and Problem management skills (administrative and technical).High demand service delivery role with ability to manage Service Levels and escalations.Qualifications, skills and experience required: Experience in diverse customer engagement models (portal, phone, email).High level of computer, numerical, and Microsoft application literacy.Previous experience in a Contact Centre, Service desk, or Frontline service role.Apply If this sounds like the role for you, please click the "Apply" button and submit your application today!
Applications close on 7 February 2025.
Only shortlisted applicants will be contacted. No agencies please, Toshiba Australia has a preferred supplier agreement in place.
Toshiba is not responsible for any fees related to unsolicited resumes.
All candidates must have unlimited work rights in Australia.
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