Schedule: 40 hours per week 3 slots to fill CS1: 8am- 4pm AEST (Monday- Friday) CS2: 9am- 5pm AEST (Monday - Friday) CS3: 10am - 6pm AEST (Monday - Friday) With 30 minutes paid break per day Client Timezone: AEST (Australian Eastern Standard Time) Client Overview Join a thriving, innovative printing company that's been revolutionizing the industry for over a decade.
With a strong focus on customer satisfaction and cutting-edge e-commerce solutions, this award-winning business has experienced remarkable growth.
They're known for their lightning-fast turnaround times, including same-day printing and dispatch options, setting new standards in the printing world.
Job Description As a Customer Care Suport, you'll be at the forefront of maintaining our client's stellar reputation for 5-star service.
You'll handle a diverse range of customer interactions via phone and email, navigating a state-of-the-art e-commerce platform to manage everything from order modifications to status updates.
This role offers an exciting opportunity to be part of a company that values innovation and customer satisfaction above all else.
You'll work closely with a dynamic team spread across multiple locations, contributing to the continuous improvement of customer service processes.
Responsibilities Professionally manage inbound customer calls, addressing inquiries about order status, modifications, and printing services Respond promptly to customer emails, ensuring all queries are handled accurately and efficiently Assist with quoting processes for custom printing orders, showcasing our range of services Navigate our advanced ordering and quoting systems to process customer requests swiftly Collaborate with in-house teams to resolve complex issues and ensure smooth order fulfillment Stay up-to-date with our latest printing services, turnaround times, and special offers Contribute ideas to maintain and improve our high customer satisfaction ratings Participate in team video calls to enhance collaboration and feel integrated with the broader company Requirements 3+ years of proven customer support experience is required for this role Excellent English communication skills, both verbal and written Previous customer service experience, preferably in e-commerce or printing Ability to efficiently navigate multiple software systems and tools Strong problem-solving skills and meticulous attention to detail Comfortable in a fast-paced environment with high call and email volumes Proficiency with communication platforms like Slack and Zoom Reliable internet connection and a quiet home office space