Company DescriptionWe have a rare opportunity for a Customer Care Representative to join our welcoming front of house team in the Illawarra's leading animal hospital and GP clinic!
Greencross Vets Fairy Meadow and ARH (Animal Referral Hospital) is a busy, fast growing, state-of-the-art GP practice and emergency hospital that sees a variety of pets and medical cases. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients exceptional customer service. We are looking for a Customer Care representative to join our team - This is a welcoming and amazing team that works cohesively together and shares a passion for providing premium pet care and customer service.
Job DescriptionAbout your new role: We are experiencing growth and are looking for a dedicated customer service representative to be the face of our clinic and create incredible connections with our clients and our pet patients!
Part-time position - minimum 25 hours per weekWelcoming clients and their pets to the hospital and providing incredible customer serviceHandling high volumes of inbound calls and email enquiriesBooking and managing appointmentsInvoicing and processing payments – including cash, EFTPOS, Vetpay and ZippayData entry and updating patient recordsOther general admin and customer service duties as requiredQualificationsAbout You: Have experience in reception, customer service or high-volume call centre environment - bonus points if you have experience in a pet or medical health field although this is not necessary.Strong interpersonal and relationship skills and a passion for providing high quality customer service (min 2 years is essential).Friendly, warm and professional manner with the ability to converse with a range of different people with compassion and empathy.Experience with appointment entries, invoicing, and taking payments.Well-developed computer skills and accurate data entry.Amazing time management skills and attention to detail.Be team focused and enjoy working in a close-knit team.You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations.You can think outside the box! Have great multi-tasking and problem-solving skills to achieve best possible results.Experience with RxWorks is highly desirable but not essential as we will train the right candidate.A willingness to work rotating weekends as a part of the roster.Additional InformationWe Offer: This position offers an opportunity to work with some of the best veterinarians, veterinary nurses and customer care representatives in the Illawarra.
Job security - we can offer Permanent Part-time hoursFlexibility - Casual positions available to the right candidateA range of morning or afternoon shifts (between the hours of 7am and 7pm)Greencross and Petbarn discountsTraining and opportunities for advancementA passionate and caring team environmentFree annual influenza VaccinationFree access to confidential TELUS 24/7 mental health line.Leave entitlements for permanent employees - 4 weeks annual leave, personal/sick leave, carers leave (as per award)Apply Now!
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