Customer Care Officer - Work From Home

Customer Care Officer - Work from home

Land O'Lakes is seeking a passionate and resourceful Customer Care Officer to join our team in Canberra, Australian Capital Territory. This is a part-time position at the Associate Level, requiring a minimum of 4 years of experience in a customer service role.

Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner
- Provide product information and assistance to customers, resolving any issues or complaints effectively
- Collaborate with other departments to ensure customer satisfaction and retention
- Implement strategic planning and decision-making to optimize customer care processes
- Maintain accurate records of customer interactions and transactions
- Continuously strive to exceed customer expectations and build long-term relationships with clients

Requirements:
- Bachelor's degree in a related field preferred
- 4+ years of experience in customer service or a related role
- Strong communication and interpersonal skills
- Ability to work independently and prioritize tasks effectively
- Proficiency in Microsoft Office and CRM software
- Strategic planning and decision-making skills
- Passion for customer service and a desire to make a positive impact

Benefits:
- Profit sharing opportunities
- Paid overtime for additional hours worked
- Remote work flexibility
- Opportunity for career growth and advancement within the company

Working environment:
At Land O'Lakes, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing exceptional service and support to our clients, ensuring their satisfaction and loyalty.

Deadline to apply: ********

Equal Opportunity Statement:
Land O'Lakes is an equal opportunity employer and celebrates diversity in the workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, sexual orientation, or disability status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.