About Aligned Leisure Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond's health, fitness and leisure business activities.
Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 32 leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales.
At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment.
Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.
We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills.
If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.
Full Time or Part Time Available - Minimum 3 Days per Week Overall member retention at the Mildura Waves Aquatic and Leisure Centre is the primary objective of the Customer Care Officer – Retention across our Health Club, Aquatic and Swim School membership base.
A variety of retention initiatives will be utilised ensuring proactive member engagement and feedback is enacted across the various programs, services and outreach activities.
Retention initiatives will be coordinated through segmented communications, relevant messaging and intervention where non-renewal seems likely.
While the role primarily focuses on retention, there is a natural crossover with acquisition ensuring sales are optimised and remain a continual focus.
The role will be shared with customer service desk responsibilities which will involve servicing of all customers, dealing with enquiries, answering phones, taking tours and other administrative duties.
The role is a critical customer facing role and as such, will be required to work shifts that are in line with busy member attendance periods including early mornings, evenings and weekends.
For more information or to apply visit the Aligned Leisure Careers Page at https://alignedleisure.com.au/careers/ For a copy of the Position Description visit https://milduraaquaticfacilities.com.au/wp-content/uploads/2024/12/PD-Customer-Care-Officer-Retention.pdf Essential Qualifications and Experience: Experience in delivering exceptional customer service Current First Aid, CPR certificate and Victorian WWCC (if aged 18 years or older) Personal Attributes: Customer focused Enjoys selling Understands/enjoys the leisure industry and motivated to serve Aligned Leisure.
Relentless in their approach to sale and service.