Customer Care Manager - Remote Work

Job Description:

L Brands is seeking a dedicated and resilient Customer Care Manager to join our team on a part-time basis, working remotely from Canberra, Australian Capital Territory. As a Mid-to-Senior Level professional with at least 6 years of experience in customer service, you will play a crucial role in ensuring the satisfaction and retention of our valued customers.

Responsibilities:- Manage a team of customer care representatives, overseeing daily operations and ensuring high levels of customer satisfaction- Develop and implement strategies to improve customer service processes and efficiency- Handle escalated customer inquiries and complaints, providing effective and timely resolutions- Monitor and analyze customer feedback and metrics to identify areas for improvement- Collaborate with other departments, such as marketing and sales, to implement customer-centric strategies- Conduct regular training sessions for customer care representatives to enhance their skills and knowledge- Stay informed about industry trends and best practices in customer service to continuously improve our processes

Requirements:- Bachelor's degree in Business Administration or a related field- Proven experience in a customer service management role, preferably in a remote work setting- Strong communication and interpersonal skills- Ability to lead and motivate a team of customer care representatives- Proficiency in CRM software and other customer service tools- Excellent problem-solving skills and the ability to think critically- Strong organizational skills and attention to detail- Teamwork and persuasion skills to effectively collaborate with cross-functional teams- Ability to work independently and manage time effectively in a remote work environment

Benefits:- Life insurance coverage- Profit sharing opportunities- Relocation allowance for eligible candidates- Be part of a company that pioneers change and sets industry benchmarks

Equal Opportunity Statement:L Brands is an equal opportunity employer and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 5, 2024

If you meet the requirements and are passionate about providing exceptional customer care, we invite you to apply for the Customer Care Manager position at L Brands. Join us in shaping the future of customer service in the retail industry.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.