Customer Care Manager

Full timeMortgage Innovations in Varsity Lakes are looking for an experienced Customer Experience Manager. Mortgage Innovations is an award-winning business which has been operating in the Gold Coast Market for over 15 years. We pride ourselves in offering our customers a stress-free, seamless home loan experience whilst having fun along the way. Our business has grown organically over the past years, and we now require someone to join our fast-paced business to further support our hardworking team.The position entails the following day-to-day tasks:Management of our databaseManagement of fixed rate expiries and repricing of home loansManaging home loan top-upsProcessing loans when requiredAdhering to NCCP standardsUpdating Policy/Rate MatrixThe candidate should ideally have:Fun, warm and welcoming personalityMinimum 2 years finance experience in residential lendingCRM experienceTech-savvy and willing to learn and adaptHigh attention to detailExperience with processing loansWe are offering an attractive remuneration package including bonus structure for the right candidate.**Only experienced candidates need to apply**Your application will include the following questions:How many years' experience do you have as a Customer Care Manager?Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Customer Experience Manager?How many years' experience do you have in the financial services industry?What's your expected annual base salary?How much notice are you required to give your current employer?
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