Customer Care Manager

Job Description:

Casey's General Stores is looking for a Customer Care Manager to join our team in Canberra, Australian Capital Territory. As a mid-to-senior level position, the Customer Care Manager will be responsible for leading a team of customer service representatives to provide exceptional service to our customers.

Responsibilities:1. Lead and manage a team of customer service representatives to ensure excellent customer service at all times.2. Develop and implement customer care strategies to improve customer satisfaction and retention.3. Handle customer escalations and resolve issues in a timely and professional manner.4. Monitor and analyze customer feedback to identify trends and implement improvements.5. Collaborate with other departments to ensure a seamless customer experience.6. Train and mentor customer service representatives to enhance their skills and performance.7. Maintain accurate and up-to-date records of customer interactions and resolutions.8. Stay up-to-date on industry trends and best practices in customer care.

Requirements:1. Bachelor's degree in business administration or a related field.2. Minimum of 7 years of experience in customer service or a related field.3. Strong leadership and communication skills.4. Adaptable and passionate about delivering excellent customer care.5. Ability to work collaboratively in a team environment.6. Experience with strategic planning and implementing customer care strategies.7. Knowledge of ethical conduct and integrity in a professional setting.

Benefits:- Employee discounts- Gym membership- Vision insurance

Working Environment:At Casey's General Stores, we uphold the highest standards of ethical conduct and integrity in everything we do. Our team is committed to providing exceptional service to our customers and creating a positive work environment.

Deadline to apply: June 22, 2024

Equal Opportunity Statement:Casey's General Stores is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other basis protected by law. We strive to create a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.