Customer Care Manager - Home Care Port MacquarieAged & Disability Support (Community Services & Development)Full timeAbout Us:As we mark over 50 years of success, our commitment to our people remains at the heart of everything we do. We prioritise a healthy work-life balance, create opportunities for career growth, and foster a workplace where every employee feels valued. Together, we play a pivotal role in shaping the future of healthcare in Australia.The Role:Located in Port Macquarie, with a dedicated focus on the customer, you will manage an existing client base, building relationships and working collaboratively with the State Team to ensure that services delivered are of a high quality, offering an excellent customer service and workforce experience. This is an exciting opportunity to become an integral member of our team and further build on the growth and success of our business. As an employer, HCA has a strong reputation in promoting from within and recognising hard work. This role represents a great chance to learn and showcase your people skills in a fast-paced and varied environment.Key Responsibilities include:Manage a caseload of customers and deliver an excellent customer experienceDevelop support plans that support the delivery of quality outcomes for customers in line with their funding and service planMonitor the successful delivery of customer outcomes and conduct document service reviews at agreed timesComplete all service delivery compliance and reporting requirements including Quoting, Service Agreements, Funding and Debt Management Activities and Plan ReviewsMaintain and manage the funding budgets and supports to meet the customers' needs and ensure customers' funding is managed effectively for the funding datesMaintain communication with customers, support coordinators and plan managers regularly regarding funding and service deliverySupport the business development and onboarding function, including the assessment and suitability to provide services in line with HCA's related policies and proceduresWork collaboratively with the Recruitment and Rostering teams to onboard and build our workforce capacity and capability to deliver an excellent workforce experienceTo be successful in this role, our ideal candidate will demonstrate:Experience in aged care, with knowledge of Home Care Packages and Aged Care Quality Standards is desiredExceptional presentation, organisational and interpersonal skillsWillingness to learn and adapt to changing marketsInitiative, flexibility and strong attention to detailClient oriented, with the ability to focus on ensuring the client's needs are metEmotionally intelligent and an ability to empathise with customers and respond to their ever-changing needsQualifications & Experience:Relevant tertiary qualifications or experience in healthcare industry or similarStrong understanding of Aged Care and/or other health-related servicesExperience and success in working in a customer-focused service business.Current or willing to obtain National Police checkCovid-19 Vaccination and yearly influenza vaccinationWhy HCA?We are a people-centric business with our core values driving everything we doWork with a truly high-quality productClose, friendly and supportive team environmentOngoing training and supportHybrid working conditions5 weeks of leave (conditions apply)Travel reimbursed per kilometreMore on HCA:Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical and allied sectors in all States of Australia. Working for HCA will put you in a strategic position, with opportunities for career growth and development along with financial and non-financial benefits. Healthcare Australia will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities for the successful applicant.To learn more about HCA:www.healthcareaustralia.com.auPlease apply with your current CV and an expression of interest in your cover letter. Only shortlisted applicants will be contacted.At HCA we are committed to embracing diversity and committed to providing a safe working environment.Living our Values:We are Accountable We care We are team players We are leaders
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