169 Varsity Parade, Varsity Lakes, 4227 Gold Coast 405, AustralieAt Odoo, we're not just a software company; we're a community of innovators and problem-solvers dedicated to reshaping enterprise management. With our fully open-source, feature-rich platform that includes applications for Accounting, HR, CRM, Manufacturing, and over 4,000 additional modules, we offer a solution that's three times more affordable than traditional competitors. Our team is made up of smart, dedicated individuals who work hard and have fun while doing it.To support our rapid growth, we are seeking a Customer Care Manager who will play a crucial role in partnering with our customers throughout their journey with us—from adoption to expansion and renewal. You will collaborate with various teams, including Sales, Support, and Services, to ensure our customers enjoy a seamless experience.ResponsibilitiesManage a portfolio of approximately 1,000 mass-market customers, balancing automation (low-touch) with personalized engagement (high-touch) based on individual needsFacilitate the successful onboarding process for new customers, ensuring they have the tools and resources to thrive with OdooAct as the primary point of contact for our customers, providing guidance and support to enhance their experience throughout their projectsCollaborate with our Sales Team to identify growth opportunities and develop strategies for customer expansionMust HavePassion for software productsPerfect written and spoken EnglishStrong business acumen and understanding of customer needsHighly organized, with the ability to work autonomously and manage your time effectivelyStrong priority management skills, with the ability to thrive under pressureFull, unrestricted working rights in AustraliaNice to haveProven experience in administrative roles, showcasing strong organizational and multitasking skillsAdditional languagesSolution-oriented mindset with strong analytical skillsAvailability to start immediatelyBased in Gold Coast, QLDWhat's great in the job?Great team of smart people, in a friendly and open cultureNo dumb managers, no stupid tools to use, no rigid working hoursNo waste of time in enterprise processes, real responsibilities and autonomyExpand your knowledge of various business industriesCreate content that will help our users on a daily basisReal responsibilities and challenges in a fast evolving companyJoin us at Odoo, where you'll be part of a dynamic team that values innovation, collaboration, and customer satisfaction. We are committed to providing our employees with a fulfilling work environment and opportunities for growth. If you're ready to make an impact and help us drive customer success, we'd love to hear from you!
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